Terms and Conditions

Last Updated: September 2026

1. Introduction

Welcome to the website of New East General Trading FZCO (“New East,” “we,” “us,” or “our”).

These Terms and Conditions govern your access to and use of this website, including its content, product information, brand information, quotation request functionality, contact forms, downloadable materials, and other online services.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, please discontinue use of the website.

2. Website Purpose

This website is primarily intended to provide information about New East, our business activities, automotive product categories, brands, locations, and related services.

The website also enables business customers and prospective customers to submit inquiries and requests for quotations.

Information displayed on the website is provided for general informational and business inquiry purposes.

3. B2B Nature of the Website

New East primarily operates within the business-to-business (B2B) automotive sector.

Products, brands, services, availability, specifications, and other information displayed on this website may vary depending on the customer's market, location, business requirements, and other relevant factors.

Submission of an inquiry or quotation request does not by itself create a contractual relationship or obligation between New East and the person or company submitting the request.

4. Product Information

We make reasonable efforts to provide accurate and current information regarding products, categories, applications, specifications, images, and brands.

However, product information may be updated or changed without prior notice.

Images displayed on the website may be for illustrative purposes. Product packaging, appearance, specifications, availability, applications, or other characteristics may vary.

Customers should confirm relevant product information and suitability with our team before relying on website information for a particular business requirement or application.

5. Product Availability

The display of a product, brand, category, or part on our website does not guarantee its availability in every market or at all times.

Product availability may vary according to location, inventory, manufacturer availability, distribution arrangements, and other business factors.

Please contact our team to confirm availability for your specific requirements.

6. Requests for Quotations

Users may submit requests for quotations through forms or other communication methods available on the website.

When submitting a request, you should provide accurate and sufficient information, including relevant product names, brands, part numbers, quantities, vehicle applications, or other specifications where applicable.

Submission of a quotation request does not constitute acceptance or confirmation of an order.

Any subsequent business transaction will be subject to the applicable quotation, agreement, documentation, and commercial terms communicated by New East.

7. Vehicle and Product Compatibility

Any vehicle application, cross-reference, OEM number, part number, or compatibility information displayed on the website should be treated as informational unless specifically confirmed by New East.

Customers are responsible for verifying that the selected product is suitable for the intended vehicle, equipment, or application before use.

Where assistance is required, customers should provide sufficient vehicle and product information to our team.

8. Intellectual Property

Unless otherwise stated, the content of this website, including its design, layout, text, graphics, photographs, videos, databases, documents, and other original materials belonging to New East, is protected by applicable intellectual property laws.

Users may access and use website content for legitimate personal or business informational purposes.

Website content may not be copied, reproduced, modified, distributed, republished, commercially exploited, or used in a misleading manner without appropriate authorization.

9. Third-Party Trademarks and Brands

Names, logos, trademarks, product images, and other intellectual property belonging to manufacturers, suppliers, and other third parties remain the property of their respective owners.

References to third-party brands on this website are intended to identify products, business relationships, or relevant product categories and do not transfer ownership of those intellectual property rights to New East.

10. Acceptable Use

You agree not to use this website:

• For unlawful, fraudulent, or misleading purposes

• To submit false or unauthorized information

• To interfere with the website's operation or security

• To attempt unauthorized access to systems, accounts, or data

• To distribute malicious software or harmful code

• To collect website data through unauthorized automated methods

• To misuse New East's trademarks, content, product information, or intellectual property

• In any manner that may damage New East, its customers, partners, systems, or reputation

We reserve the right to restrict access where misuse is reasonably suspected.

11. External Links

The website may contain links to third-party websites or services.

Such links are provided for convenience or informational purposes. New East does not necessarily control or endorse third-party websites and is not responsible for their availability, content, security, or practices.

Access to third-party websites is at the user's discretion and subject to their own terms and policies.

12. Website Availability

We aim to maintain reliable website access but do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily restrict or suspend access for maintenance, upgrades, security reasons, technical issues, or other operational requirements.

13. Disclaimer

Website information is provided on an “as available” basis for general informational purposes.

While reasonable efforts are made to maintain accurate information, New East does not warrant that all website content will always be complete, current, or free from errors.

Users should contact our team where confirmation of specific product or business information is required.

14. Limitation of Liability

To the extent permitted by applicable law, New East General Trading FZCO will not be liable for indirect, incidental, consequential, or similar losses arising solely from reliance on, access to, or inability to use this website or its content.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. Privacy

Use of personal information submitted through this website is governed by our Privacy Policy, which should be read together with these Terms and Conditions.

16. Changes to These Terms

New East may update these Terms and Conditions periodically to reflect changes to our website, business activities, or applicable requirements.

Updated Terms and Conditions will become effective when published on this website unless otherwise stated.

17. Governing Law

These Terms shall be governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The courts of Dubai shall have exclusive jurisdiction.

18. Contact Information

For questions regarding these Terms and Conditions or the website, please contact:

New East General Trading FZCO
Info@neweast.com
+971 4 881 1195
Dubai, United Arab Emirates

Please visit our Contact Us page for the latest contact information.